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Complaints and customer service
We aim to provide a high level of service to all our customers. Our commitment to you is that:
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we will deal with all matters relating to legal aid applications and accounts timeously, accurately and fairly
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we will always treat you with courtesy and respect your right to confidentiality.
Service standards
Complaints
- when we’ve done something well
- about anything you think we could do better, and
- when things have gone wrong.
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24, May, 2013
Timetable for development of options for contracting
Read article21, May, 2013
Children’s Legal Assistance and Duty Scheme registration update
Read article15, May, 2013
Court and Police Station Duty Schemes Update
Read article14, May, 2013
Applications invited for Streams 1 and 2 of the Making Advice Work programme
Read article07, May, 2013
Applications invited for Making Advice Work - Stream 3 – Thematic
Read article01, May, 2013
6 May Bank Holiday
Read article30, Apr, 2013
Equalities Mainstreaming Report Published
Read article29, Apr, 2013
Making Advice Work grant funding programme
Read article26, Apr, 2013
Legal Aid Applicant Sentenced for Fraud
Read article26, Apr, 2013
Basis for selecting the cost limits for grants of civil legal aid
Read article25, Apr, 2013
Board to manage £7.45 million advice funding
Read article12, Apr, 2013
Court and Police Duty Scheme Update
Read article22, Mar, 2013
Scottish Legal Aid Board joins Earth Hour 2013
Read article20, Mar, 2013
Update to Civil Legal Assistance Handbook - cost limits
Read article19, Mar, 2013
Court and Police Station Duty Schemes Update
Read article27, Feb, 2013
Court and Police Station Duty Schemes Update
Read article14, Feb, 2013
West Lothian debt advice project builds on previous success
Read article14, Feb, 2013
Police Station Duty Update - 14 February2013
Read article06, Feb, 2013
Technical Difficulties with DWP Link - Applicants in Receipt of a Passported Benefit
Read article28, Jan, 2013
LAOL - system offline
Read article28, Jan, 2013
MSP Briefing on Part 2 of the SCJC & CLA Bill
Read article25, Jan, 2013
Update on disclosure in children’s cases and cap on reports in s11 cases
Read article25, Jan, 2013
Legal Aid Applicant Sentenced for Fraud
Read article23, Jan, 2013
Proposals on contracting
Read article15, Jan, 2013
Police Station Duty Update - 14 January 2013
Read article14, Dec, 2012
Clarification on the collection of contributions in A&A
Read article14, Dec, 2012
STATEMENT: EBA and the Police Station Duty Scheme
Read article14, Dec, 2012
Provision of duty solicitors
Read article11, Dec, 2012
Police Station Duty Update - 11 December 2012
Read article05, Dec, 2012
IMPORTANT: Crown Office Systems
Read article