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INFORMATION AVAILABLE

Section C - Getting legal help

Introduction

This section tells people about the types of legal assistance available under legal aid. It also includes information on our customer service standards and how to make a complaint.

Class C1

Information for the public about applying for legal aid

Definition

Information about the legal assistance available under legal aid.

Notes and examples

Legal aid allows people who would not otherwise be able to afford it to get help with their legal problems. The Board can provide funding to help people who qualify to get legal advice and ‘representation’ (where a solicitor puts their case in court).

All the current information and guidance the Board publishes for the public on legal aid is available. This includes guidance to the public on how to apply for legal aid, advice and assistance and how it may affect them. This information is available in "Getting Legal Help."

Leaflets:

Format

Single copies of printed leaflets or online at www.slab.org.uk

Information in this category is also available on request in the other languages and formats, which can include : Hindi, Punjabi, Arabic, Bengali, Urdu, Chinese, Gaelic, Turkish, Braille and large print. Other languages may also be available on request.

Other

Online at www.slab.org.uk and single printed copies of material that is on
our website

Charge

Free

Class C2

Information for the public about finding a solicitor

Definition

Legal firms who offer legal aid services must be registered with the Board. We publish current editions of:

  • the Criminal Legal Assistance Register, which shows those solicitors registered to undertake criminal legal assistance at the address of their firm’s main office
  • the Civil Legal Assistance Register, which shows firms of solicitors who are registered to provide civil legal assistance and/or children’s legal aid.

This information is used to provide a "find my nearest" mapping service on the Board's website.

Examples

Format

Web format at www.slab.org.uk Printed copies available for inspection. We can supply printed excerpts on request.

Other

We update this information regularly and we will provide the current published edition.

Charge

Free

 

Class C3

Customer service

Definition

Information on the Board’s current service standards for customer groups

Notes and examples

The Board’s service standards set out the service each of our customer groups can expect at each stage of their dealings with us, including how long it will take us to do things. The service standards form our performance indicators, which we set out in our Corporate Plan, and we report on our performance against these targets each year in our Annual Report.

Service standards apply to these customer groups:

Format available

Online at www.slab.org.uk and single printed copies of material that is on
our website

Charge Free

 

Class C4

Complaints

Definition

Information about making a complaint about the Board

Examples

Format available

Online at www.slab.org.uk and single copies of the printed leaflet

Charge

Free

 

 

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