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Upcoming research with people who have used the Public Defence Solicitors’ Office (PDSO)


Thursday, May 18, 2017

The Scottish Legal Aid Board (SLAB) is currently carrying out a postal survey among people who have used the Public Defence Solicitors' Office (PDSO). 

The survey aims to find out more about how satisfied PDSO clients are with their solicitor and the service they received as well as gathering specific feedback on interactions such as whether there was clear communication, how well things were explained to the client and time spent with the client etc.

This survey of PDSO clients is being managed by SLAB’s research team in conjunction with the research agency Progressive Partnership who will be responsible for conducting the fieldwork.

The results of the survey will be used to inform PDSO and SLAB of client’s experiences and identify areas where service delivery can be developed. The results will also be relevant to SLAB’s other research projects and will be used to feedback into the wider stakeholder engagement programme.

The research is voluntary.  Survey responses are confidential and it will not be possible to identify the client or their solicitor from the research findings.

If you have any questions or concerns about the research please contact Carol Goater, Research Officer at the Scottish Legal Aid Board on 0131 240 1893, goaterca@slab.org.uk or Jane Hunter,on 0131 240 1920, hunterja@slab.org.uk.
 


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