Our switchboard telephone number is 0131 226 7061 (open Monday to Friday 8.30am to 5pm)
We operate a call routing system. Please listen to the recorded message and select the options to take you to the team or department you wish to speak to.
Alternatively you can be transferred immediately by entering a shortcode number for the team or department you wish to speak to when the recorded message begins. You can find these shortcut numbers below.
Please email us any general enquiries and these can be passed on to the relevant department.
You can also write to us. Our postal address is:
Thistle House, 91 Haymarket Terrace, Edinburgh, EH12 5HE.
Please add the name of the individual member of staff or department you are writing to (if applicable).
Users of British Sign Language can contact us using the Contact Scotland-BSL service. Please go to the British Sign Language website for more information on how to do this.
Call our switchboard number (0131 226 7061) and then enter the relevant dialling shortcut to be directed straight to the team you wish to speak to:
|First choose a department…||…and then the relevant team…||..then dial shortcut|
|COLLECTION TEAM||Are you calling to query the level of contribution?||2391|
|Are you calling to make a payment?||2367|
|All other enquiries||2556|
|CRIMINAL||Summary and transfers||2204|
|A&A, ABWOR, Solemn||2211|
|CIVIL||A&A ABWOR inc Asylum, Immigration and Mental Health||2370|
|Financial Information about your application||2391|
|Legal merits of an application||2386|
|Details regarding rejection of your financial application||2417|