Make a general enquiry or contact a specific team

Information on legal aid, your eligibility for it and how to find a solicitor are in the New to Legal Aid and Current Cases sections of our website.


Our switchboard telephone number is 0131 226 7061 (open Monday to Friday 8.30am to 5pm)

We operate a call routing system. Please listen to the recorded message and select the options to take you to the team or department you wish to speak to.

Alternatively you can be transferred immediately by entering a shortcode number for the team or department you wish to speak to when the recorded message begins. You can find these shortcut numbers below.


Please email us any general enquiries and these can be passed on to the relevant department.


You can also write to us. Our postal address is:

Thistle House, 91 Haymarket Terrace, Edinburgh, EH12 5HE.

Please add the name of the individual member of staff or department you are writing to (if applicable).

British Sign Language (BSL)

Users of British Sign Language can contact us using the Contact Scotland-BSL service. Please go to the British Sign Language website for more information on how to do this.

Shortcode numbers for specific teams/departments

Call our switchboard number (0131 226 7061) and then enter the relevant dialling shortcut to be directed straight to the team you wish to speak to:

First choose a department… …and then the relevant team… ..then dial shortcut
COLLECTION TEAM Are you calling to query the level of contribution? 2391
Are you calling to make a payment? 2367
All other enquiries 2556
CRIMINAL Summary and transfers 2204
A&A, ABWOR, Solemn 2211
CIVIL A&A ABWOR inc Asylum, Immigration and Mental Health 2370
Financial Information about your application 2391
Legal merits of an application 2386
Details regarding rejection of your financial application 2417