Three more agencies achieve SNSIAP accreditation for quality of casework and representation


Thursday, Jun 28, 2018

A further three organisations have been awarded Type II/III accreditation after assessment against the Scottish National Standards for Information and Advice Providers (SNSIAP).

Dumfries and Galloway Citizens Advice Service and Skye and Lochalsh CAB were accredited in May while Moray Council Financial Inclusion received their accreditation the following month.

photoMorag Hannah, Manager of Skye and Lochalsh CAB said;

“I am immensely proud of all paid staff and volunteers for what we managed to achieve. Our report has no recommendations, a super result.

“Skye & Lochalsh covers a large geographical area, so for our advisers to continue to offer advice and representation services, whilst working through the SNSIAP Audit, shows their real determination and commitment to the service.

“From last time we did this, we had just one Type III topic which was DLA – now we have been accredited for over 50 Type III topics, a real boost to our clients who know they can rely on us for quality advice and this accreditation proves that.”

The Property Services Departmnet of Cunninghame Housing Association and Gardeen Housing Association were also awarded Type I accreditation in April.

 The process enables advice agencies to receive quality assured accreditation for their work with clients and provides recognition for staff who are working hard to continuously improve their service.

Citizens Advice and Rights Fife (CARF) became the first Type II/III agency to be accredited by the Scottish Government for the quality of their money/debt and welfare benefits advice earlier this year.

Find out more details on our website or email SNSIAP@slab.org.uk