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Citizens Advice Bureaux must follow the same accreditation process as other advice agencies offering Type II and/or Type III advice. The only difference is the number of Organisational Standards a Bureau is required to self assess against.
Following peer review of your casework your Bureau is expected to demonstrate compliance with the ten Organisational Standards relating to case work and referral in your Self Assessment and Application Form. The most recent audit report from Citizens Advice Scotland must also be submitted as part of your application to demonstrate compliance with all the Organisational Standards in the SNSIAP Framework.
CABx are audited via a desktop review rather than an audit visit.
When self assessing and applying for accreditation CABx must use the CABx Self Assessment and Application Form (available as fillable fields PDF or Word on request) along with the Summary Guidance Form (available in PDF and Word on request) and Self Assessment Guidance for CABx (available in Word and PDF).
CAS has produced guidance on Client Consent and Data Protection for CABx.
If you are interested in applying please now go to the Type II/Type III Step-by-Step Guide.
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