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Second Tier Help for the advice sector

SLAB administers a number of projects to provide assistance to frontline advisers with their clients' benefit, debt and housing problems. This includes two national projects and one project providing advice for non-advice professionals in Glasgow. These projects are funded under the Making Advice Work Programme to March 2017.

Project Name
Contact Information
Who the project is for
CPAG Second-tier advice and information project
Tel: 0141 552 0552
This national project equips frontline staff in advice and support agencies to deal with welfare reform and other benefit enquiries and help make effective referral for further advice.

It provides a national telephone and email service on social security benefit for frontline staff across the third and public sector.

Shelter Scotland Welfare Reform Second Tier Service
Tel: 0344 515 1310
This national project provides second tier advice to voluntary sector organisations across Scotland which are being approached for help on money, debt and housing issues by their service users.

Read more information about the Making Advice Work programme.

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06, Jul, 2018

No access to SLAB website and LAOL from old operating systems after Sunday 2 September

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28, Jun, 2018

Three more agencies achieve SNSIAP accreditation for quality of casework and representation

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23, May, 2018

Glasgow City Council v SLAB judicial review case

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09, Mar, 2018

Four new Board members appointed and two reappointed

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03, Nov, 2017

Annual Report 2016-17 published

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