Launch of online accounts pilot phase 2

Tuesday, Dec 22, 2015

This is an update on phase 1 of the pilot for the new online accounts products and the plans to launch phase 2 of the pilot early next year. 

We previously notified the profession that it was our intention to release the new accounts products in a phased approach. The phase 1 pilot was launched on 20 September 2015 and the feedback we have received from the firms participating in it has been positive.
We plan to launch phase 2 of the pilot early next year.
Phase 2 products
During phase 2 we will trial:
  • Solemn
  • Criminal Appeals
  • Solemn and Summary time & line
  • A&A Hardship applications
Invitations to participate in pilot
We have now contacted a number of firms and invited them to participate in accounts pilot phase 2. The designated firms will be asked to submit some or all of their accounts using the new accounts platform.
Basis for pilot firm selection
As with pilot 1, the firms invited to trial the phase 2 products, have been selected on the basis of criteria such as: geographical location, aid type, case category, number of accounts submitted.
If you have not been invited to participate in this pilot phase but would like to register your interest in participating in this phase or in phase 3, please email your details to
During Phase 3 we will trial:
  • Civil
  • Children’s
  • Duty Accounts
  • Third-party access (law accountants)
Feedback from firms participating in accounts phased launch
Feedback obtained from the profession on the current account system was integral to the design of the new platform. We have enhanced the system based on your suggestions.
We received constructive feedback from firms participating in phase 1 and as a result we have been able to make improvements to the new account screens.
Firms participating in the phase 2 will be asked to provide feedback on system usability and performance.
When will we release the products piloted in phase 1?
During phase 1 we trialled:
  • A&A and ABWOR accounts covering civil, children’s and criminal advice.
  • Summary fixed fees.
The benefit of the phased roll out is that it has allowed us to identify issues while minimising the business impact to both internal and external users.
We plan to fully roll out the products piloted in phase 1 early next year. Once the phase 1 products are rolled out firms will no longer be able to submit phase 1 products using the current account screens.
Training videos and webinars
In advance of phase 1 the pilot firms were given access to training videos and interactive PDFs. The majority of the pilot firms also attended webinar sessions.
The feedback we received to the pilot 1 training materials was positive. We therefore intend to follow the same format for pilot phase 2.
Firms participating in phase 2 will also be asked to comment on the training material. We will review the training material alongside comments received.
For further information, please contact: Christine Connerton, Digital Services Marketing Officer:

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