Kilmarnock and Greenock prisons join agents to prison video link network

Thursday, Jul 07, 2016

From 11 July 2016 you will be able to book video link visits at Kilmarnock and Greenock prisons. 

Our 14 June update  provided information on SPS’s plan to roll out the video link facility to the remaining prisons in two phases.

Phase 1 update

The agents to prison video link became operational at Dumfries, Glenochil and Shotts prisons on 13 June 2016.  Since the roll out solicitors have begun conducting meetings at the new prisons and the system is operating well. 

Phase 2 - Roll out at Kilmarnock and Greenock

Greenock prison does not operate a booking system for visits where the agent is attending in person. 

To ensure the room containing the video link equipment is available and the prisoner is brought down to the agents visiting area on time a booking line has been set up.  This number should only be used where you are booking a visit by video link.

To book a video link visit at Greenock you should call:  01475 883319

Booking a visit at a prison currently using the BT system

The procedure for booking visits at the following prisons: Addiewell, Barlinnie, Cornton Vale, Edinburgh, Grampian, Inverness, Lowmoss, Perth and Polmont, remains unchanged. After phoning to book a visit at these prisons you will still receive a confirmation email from BT.

Booking a visit at prisons using the SPS booking system: 

After phoning to book a visit at the following prisons - Dumfries, Glenochil, Greenock, Kilmarnock and Shotts - you will receive a confirmation email from SPS from the following email address: It will give the date and time of the visit

We suggest that you save this email address to prevent the confirmation email being treated as SPAM.

For added security, email confirmation from SPS will contain a pin number in addition to the dial code.  To contact the prison the dial code should be entered into your device.  When you are connected you should enter the PIN number followed by the # key.

Please note: The code must be entered exactly as printed on the email. It is recommended that the code is copied and pasted as opposed to re-typed, as any error will prevent a connection taking place.  This code can be used only once and only for the date and time specified. 

Below is an example of the email you will receive when you book a visit at the prisons using the SPS system.  Where you use an outlook calendar you will be able to save the meeting and this will update your outlook calendar. 

Example booking email












A video providing guidance on how to enter the dial code and pin is available on our Vimeo channel.

For further information please contact:  Christine Connerton, Digital Services Marketing Officer:


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