Using Legal Aid Online for the first time

Legal Aid Online is accessed via your browser and you don't need to download any extra software to use it.

The LAOL hub is designed to keep you up to date with any changes and news, and offer support and guidance to the people using our online service.

Getting started

The first time you access Legal Aid Online the terms and conditions will be displayed for you to read and accept before you can complete the login process.

If your firm has just registered to carry out criminal, civil or children's legal aid work, and you are the firm administrator, the LAOL Helpdesk will email your username and password for Legal Aid Online. If your firm is already registered your firm administrator will be able to provide you with login details.

Before you login to LAOL there are learning materials available so you can familiarise yourself with layout of the system. You should check out the guidance on how to submit applications and accounts as well as the information on other aspects of LAOL. These contain screenshots and basic information that will provide an overview of some of the screens you will be presented with when using the system.

If you have any further training needs you can arrange a webinar or contact us at any point with a query.

Technical help

If you require any technical assistance getting started with Legal Aid Online, or encounter any technical issues when using the system, please contact the LAOL Helpdesk on 0131 240 2037 or by emailing

System availability

The system is available 24/7 except Sunday evening between 10pm and 11pm when it is offline to allow a back-up to take place. The system will also be unavailable for scheduled updates and maintenance. This will be advertised with a message on the login page and we will aim to give at least 24 hours notice of any scheduled downtime.
Unscheduled downtime is when there is a system failure and access is no longer possible. In such circumstances we aim to have the system up and running in a maximum of 2 hours.

Legal Aid Online

Legal services providers please click here to log in to Legal Aid Online  loginBtn