https://www.slab.org.uk/corporate-information/publications/policy-and-procedure-publications/
https://www.slab.org.uk/corporate-information/publications/policy-and-procedure-publications/
Here you will find details of our main policy and procedure documents.
| File | Type | Size | Date |
|---|---|---|---|
| Framework for Public Funding of Advice | 3 MB | 24 January 2023 |
| File | Type | Size | Date |
|---|---|---|---|
| NRS Public Records (Scotland) Act Progress Update Review (PUR) December 2023 | 222 KB | 8 January 2024 | |
| Records Management Policy | 242 KB | 13 November 2025 |
| File | Type | Size | Date |
|---|---|---|---|
| Risk Management Framework | 145 KB | 9 April 2024 |
| File | Type | Size | Date |
|---|---|---|---|
| Customer Service Policy | 384 KB | 19 December 2022 | |
| Unacceptable Behaviour Policy | 425 KB | 19 December 2022 | |
| Customer Communication Support Services Policy | 212 KB | 5 October 2023 | |
| Provision of Free Sanitary Products Policy | 212 KB | 19 October 2023 | |
| Vulnerable Customer Policy | 245 KB | 13 August 2024 |