A Quality Assurance Framework (2009) is the accepted quality framework for agencies providing advice on housing, money, debt and welfare benefits issues. The Scottish National Standards for Information and Advice Providers’ (SNSIAP) framework is owned by the Scottish Government.
The SNSIAP are designed to help not-for-profit organisations providing housing, welfare benefits and money/debt advice in Scotland to assess and improve the quality of their advice services.
Their primary purpose is to encourage organisations to adopt a culture of continuous improvement for their advice work.
Accreditation also supports organisations to demonstrate to the public and funders that their advice service is well managed and provides good quality advice.
The accreditation process (both peer review and audit) is being funded by the Scottish Government for a further 3 years until March 2023. Accreditation is available free of charge to advice agencies, subject to availability.
You can find the Standards Framework on the Scottish Government’s website.
Before reading the Standards Framework please note the following:
Section 1 of the Standards Framework covers the six Organisational Standards – these remain current and will be used to measure the performance of agencies at audit.
Section 2 of the Standards Framework covers the competences that are the basis on which an agency’s Type II/ Type III casework is peer reviewed. The competences have been updated to ensure they reflect current legislation.
Please note: While the SNSIAP Framework has not changed, the Scottish Government has updated the competencies for advisers (section 2) to ensure they reflect current legislation.
Section 3 of the Framework is a Good Practice Guide. It was accurate at time of publication in 2009 but you should now refer to the SNSIAP Self-Assessment Guidance to help you to prepare for audit and peer review.