The step-by-step guide below sets out clearly what you have to do to gain Type II/III accreditation. Please email us if you are still unsure of what is required after reading this guidance or need further information.
Before continuing you should have already checked that you advice agency is considered Type II or III under the SNSIAP.
You can also view an overview of the accreditation process.
Do you regularly check the quality of your advisers' work? If you do, move to Step 2. If you do not please view the 'Are you ready for Peer Review?' guidance for more information on the importance of case checking to peer review and accreditation.
You must check that you are asking your clients for the correct type of consent to allow you to share their data with us and the peer reviewers. This is necessary to ensure you are complying with data protection law. Go to the client consent and data protection sections if you need more information about how they relate to this peer review process. When you apply for peer review you will need to send us a list of all your benefits and/or housing and/or money/debt cases from the past 12 months. We will then select cases from that list for peer review. Your list must only include cases that have third party consent and meet the definitions of Type II or Type III casework.
If you have already pre-booked your peer review please go to Step 5.
Contact us by email to confirm that you have completed your self assessment and would like to now apply for peer review. Your email should include:
We will then identify a free slot, as close to your preferred time as possible, and confirm the date to you. You do not need to send your completed Self Assessment and Application Form to us until Step 15.
Please return all three documents by email.
We will pick 30 cases per topic (Housing, Welfare Benefits, Money and Debt) from your completed Case Selection Grid. You will then be asked to provide a description of the case matter, confirmation of whether the case is open or closed and what competences are covered in the case.
Type II and III cases are assessed in exactly the same way. The 30 cases are a random selection of your advice work in that topic - they do not need to cover every competence your agency gives advice on, for example all 15 Housing Competences.
You have to either upload the cases that have been selected to NextCloud or give the peer reviewers remote access to your files via a case management system. You should then confirm with us when you have completed this. If you are a CAB using CASTLE please refer to the guidance (available as a Word document) issued by CAS. We will then randomly select 15 cases that will be peer reviewed.
The peer reviewers will look at your case files and write their report. This report will be sent to us and will be considered by the Moderation Committee at their next meeting. These meetings take place once every three months. The Moderation Committee will make the final decision on the outcome of an agency’s peer review.
We will send you the decision of the Moderation Committee and a copy of the Peer Review Report. If your agency hasn’t obtained the required compliance score of 75% we will explain what you need to do to reapply for peer review. If your agency has met the required score we will explain how to apply for audit and accreditation.
You should email the Scottish Government when you are ready to apply for audit and accreditation. You must include:
Our auditor will contact your agency as soon as possible after receiving the information from the Scottish Government and agree a date for an audit visit (or desktop review for CABx) in the following quarter depending on auditors availability. The auditor will also explain what information you will need to provide and when.
Submit your SNSIAP Self Assessment and Application Form (and all supporting documents) and your Moderation Committee decision letter on Sharefile, to the auditor a minimum of five weeks before the audit visit (or desktop review for CABx) takes place.
The audit visit will then take place on the agreed date. For more information on what to expect from this click here.