About the process

The Standards divide advice and information into three types:

  • Type I – Active Information, Sign posting and Explanation;
  • Type II – Casework;
  • Type III – Advocacy, Representation and Mediation at Tribunal or Court Action Level

You can find more detail about these definitions in the Types of Information and Advice under the SNSIAP section of this website.

An agency can be accredited at different Types for different topics, for example at Type I for housing, and Type II/III for welfare benefits.

The following list of agencies are accredited to provide advice in welfare benefits and/or money debt and/or housing.  Accreditation awards at Type I only are listed separately from awards including accreditation at Type II/III.

Please link to an agency’s accreditation certificate for further details of their current accreditation.

Type I Accredited Agencies

Agency Topic Accreditation Type Date of award Award extended to Certificate
Forth Housing Association Housing Type I 13 Jun 2017 13 Dec 2020 View
Lothian Centre for Inclusive Living (LCiL) – Grapevine Housing
Welfare Benefits
Type I 13 Jun 2017 13 Dec 2020 View
Provanhall Housing Association Housing
Money/Debt
Welfare Benefits
Type I 7 Sep 2018 7 Mar 2022 View
Age Scotland Helpline Housing
Welfare Benefits
Type I 14 Mar 2019 14 Sep 2022 View
South Ayrshire Council – Housing Options and Support Team Housing Type I 27 Jan 2020 27 Jul 2023 View
Greener Kirkcaldy Money/Debt Type I 14 Apr 2020 14 Oct 2023 View
Changeworks Money/Debt Type I 18 Sep 2020 18 Mar 2024 View
West of Scotland Regional Equality Council Housing
Money/Debt
Welfare Benefits
Type I 31 Mar 2021 30 Sep 2024 View

Type II and III Accredited Agencies

Agency Topic Accreditation Type Date of award Award extended to Certificate
Citizens Advice and Rights Fife (CARF) Money/Debt
Welfare Benefits
Type II & III 26 Mar 2018 26 Sep 2021 View
Dumfries & Galloway Citizens Advice Service (DAGCAS) Housing
Money/Debt
Welfare Benefits
Type II & III 31 May 2018 30 Nov 2021 View
Citizens Advice Bureau Skye & Lochalsh Housing
Money/Debt
Welfare Benefits
Type II & III 31 May 2018 30 Nov 2021 View 
Moray Council Financial Inclusion Service Money/Debt
Welfare Benefits
Type II & III 5 Jun 2018 5 Dec 2021 View
Melville Housing Association Welfare Benefits Type II & III 23 Aug 2018 23 Feb 2022 View 
Citizens Advice Bureau Nairn Housing
Money/Debt
Welfare Benefits
Type II & III 4 Sep 2018 4 Mar 2022 View
Community Health and Advice Initiative (CHAI) Housing
Money/Debt
Welfare Benefits
Type II & III 12 Sep 2018 12 Mar 2022 View 
Citizens Advice Bureau West Lothian Housing
Money/Debt
Welfare Benefits
Type II & III 25 Sep 2018 25 Mar 2022 View
Link Housing Advice Service Money/Debt
Welfare Benefits
Type II & III 25 Sep 2018 25 Mar 2022 View
Ayr Housing Aid Centre Housing Type II & III 25 Sep 2018 25 Mar 2022 View
FAIR Ltd (Family Advice and Information Resource) Money/Debt
Welfare Benefits
Type II & III
Type I
26 Sep 2018 26 Mar 2022 View 
Castlemilk Law and Money Advice Centre Housing
Money/Debt
Welfare Benefits
Type II & III 8 Oct 2018 8 Apr 2022 View
Citizens Advice Bureau Caithness Housing
Money/Debt
Welfare Benefits
Type II & III 9 Oct 2018 9 Apr 2022 View
Perth & Kinross Council – Welfare Rights Team Welfare Benefits Type II & III 10 Oct 2018 10 Apr 2022 View
Western Isles Citizens Advice Service (WICAS) Housing
Money/Debt
Welfare Benefits
Type II & III 12 Oct 2018 12 Apr 2022 View
West Lothian Council – Advice Shop and Corporate Debt Team Housing
Money/Debt
Welfare Benefits
Type II & III 8 Nov 2018 8 May 2022 View
Orkney Islands Council – Housing Services Housing Type II & III 11 Dec 2018 11 Jun 2022 View
Hillhead Housing Association 2000 Welfare Benefits Type II & III 13 Dec 2018 13 Jun 2022 View
The Action Group Money/Debt
Welfare Benefits
Type I
Type II & III
3 Jan 2019 3 Jul 2022 View
Citizens Advice Bureau Clackmannanshire Housing
Money/Debt
Welfare Benefits
Type II & III 22 Jan 2019 22 Jul 2022 View
Community Housing Advocacy Project (CHAP) Housing
Money/Debt
Welfare Benefits
Type II & III 7 Feb 2019 7 Aug 2022 View 
Govan Law Centre Money/Debt
Welfare Benefits
Type II & III 7 Feb 2019 7 Aug 2022 View
Citizens Advice Bureau Dundee Money/Debt
Welfare Benefits
Type II & III 8 Feb 2019 8 Aug 2022 View
Citizens Advice Bureau Coatbridge Housing
Money/Debt
Welfare Benefits
Type II & III
Type I
Type II & III
20 Feb 2019 20 Aug 2022 View
Falkirk Council Community Advice Service Money/Debt
Welfare Benefits
Type II & III 29 Mar 2019 29 Sep 2022 View
Shelter Scotland Housing
Money/Debt
Welfare Benefits
Type II & III 12 Apr 2019 12 Oct 2022 View
Citizens Advice Bureau East Dunbartonshire Housing
Money/Debt
Welfare Benefits
Type II & III 15 Apr 2019 15 Oct 2022 View
Aberdeen City Council – Financial Inclusion Team Money/Debt
Welfare Benefits
Type II & III 3 May 2019 3 Nov 2022 View
Citizens Advice Bureau Perth Money/Debt
Welfare Benefits
Type II & III 7 May 2019 7 Nov 2022 View
Frontline Fife Housing Type II & III 13 May 2019 13 Nov 2022 View 
Citizens Advice Bureau Haddington Housing
Money/Debt
Welfare Benefits
Type II & III 16 May 2019 16 Nov 2022 View
Citizens Advice Bureau Hamilton Housing
Money/Debt
Welfare Benefits
Type II & III 3 Jun 2019 3 Dec 2022 View
East Renfrewshire Council – Money Advice & Rights Team Money/Debt
Welfare Benefits
Type II & III 25 Jun 2019 25 Dec 2022 View
Scottish Huntington’s Association Money/Debt
Welfare Benefits
Type II & III 25 Jun 2019 25 Dec 2022 View
Legal Services Agency Housing
Money/Debt
Welfare Benefits
Type II & III
Type I
Type I
25 Jun 2019 25 Dec 2022 View
GEMAP Money/Debt
Welfare Benefits
Type II & III 3 Jul 2019 3 Jan 2023 View
Citizens Advice Bureau Orkney Housing
Money/Debt
Welfare Benefits
Type II & III 29 Jul 2019 29 Jan 2023 View
Citizens Advice Bureau Easterhouse Housing
Money/Debt
Welfare Benefits
Type II & III 6 Aug 2019 6 Feb 2023 View
Citizens Advice Bureau Motherwell Housing
Money/Debt
Welfare Benefits
Type I
Type II & III
Type II & III
29 Aug 2019 28 Feb 2023 View
Citizens Advice Bureau Greater Pollok Housing
Money/Debt
Welfare Benefits
Type II & III 26 Sep 2019 26 Mar 2023 View
Citizens Advice Bureau Airdrie Housing
Money/Debt
Welfare Benefits
Type II & III 30 Oct 2019 30 Apr 2023 View
Dundee North Law Centre Housing
Money/Debt
Welfare Benefits
Type II & III 30 Oct 2019 30 Apr 2023 View
Citizens Advice Bureau Falkirk Housing
Money/Debt
Welfare Benefits
Type II & III 30 Oct 2019 30 Apr 2023 View
Inverclyde Council Money/Debt
Welfare Benefits
Type II & III 7 Nov 2019 7 May 2023 View
North Lanarkshire Council – Financial Inclusion Team Money/Debt
Welfare Benefits
Type II & III 7 Nov 2019 7 May 2023 View
Brooksbank Debt and Benefit Advice Service Money/Debt
Welfare Benefits
Type II & III 8 Nov 2019 8 May 2023 View
Citizens Advice Bureau East & Central Sutherland Housing
Money/Debt
Welfare Benefits
Type I
Type II & III
Type II & III
18 Nov 2019 18 May 2023 View
Citizens Advice Bureau Drumchapel Housing
Money/Debt
Welfare Benefits
Type II & III 30 Dec 2019 30 Jun 2023 View
Citizens Advice Bureau Angus Money/Debt
Welfare Benefits
Type II & III 27 Jan 2020 27 Jul 2023 View
Citizens Advice Bureau Roxburgh & Berwickshire Housing
Money/Debt
Welfare Benefits
Type II & III 5 Feb 2020 5 Aug 2023 View
Citizens Advice Bureau Shetland Islands Housing
Money/Debt
Welfare Benefits
Type I
Type II & III
Type II & III
6 Feb 2020 6 Aug 2023 View 
Citizens Advice Bureau Cumbernauld & Kilsyth Housing
Money/Debt
Welfare Benefits
Type II & III
Type I
Type II & III
17 Feb 2020 17 Aug 2023 View
Citizens Advice Bureau Glasgow North West Housing
Money/Debt
Welfare Benefits
Type II & III 7 Apr 2020 7 Oct 2023 View 
Citizens Advice Bureau Clydesdale Housing
Money/Debt
Welfare Benefits
Type II & III 7 Apr 2020 7 Oct 2023 View
Money Matters Money Advice Centre Housing
Money/Debt
Welfare Benefits
Type I
Type II & III
Type II & III
8 Apr 2020 8 Oct 2023 View
Citizens Advice Bureau Lochaber Housing
Money/Debt
Welfare Benefits
Type II & III 20 Apr 2020 20 Oct 2023 View
Citizens Advice Bureau Ross & Cromarty Housing
Money/Debt
Welfare Benefits
Type II & III 26 May 2020 26 Nov 2023 View 
Stirling Council – Advice Services & Welfare Reform Team Housing
Money/Debt
Welfare Benefits
Type I
Type II & III
Type II & III
23 Jun 2020 23 Dec 2023 View
Citizens Advice Bureau Denny and Dunipace Housing
Money/Debt
Welfare Benefits
Type I
Type II & III
Type II & III
5 Feb 2021 5 Aug 2024 View
Citizens Advice Bureau North West Aberdeenshire Housing
Money/Debt
Welfare Benefits
Type II & III
Type II & III
Type I
22 Feb 2021 22 Aug 2024 View
South Ayrshire Council Information and Advice Hub Money/Debt
Welfare Benefits
Type II & III 9 Mar 2021 9 Sep 2024 View
Kincardine and Mearns CAB Housing
Money/Debt
Welfare Benefits
Type I
Type II & III
Type II & III
19 Apr 2021 19 Oct 2024 View
East Ayrshire Citizens Advice Bureau Housing
Money/Debt
Welfare Benefits
Type II & III 20 Apr 2021 20 Oct 2024 View
Moray Citizens Advice Bureau Housing
Welfare Benefits
Type II & III 28 Jun 2021 28 Dec 2024 View
Dalkeith and District Citizens Advice Bureau Housing
Money/Debt
Welfare Benefits
Type I
Type II & III
Type II & III
12 Jul 2021 12 Jan 2025 View
West Dunbartonshire Council (Working 4 U) Money/Debt
Welfare Benefits
Type II & III 17 Aug 2021 17 Feb 2025 View
Banff & Buchan Citizens Advice Bureau Housing
Money/Debt
Welfare Benefits
Type I
Type II & III
Type II & III
18 Aug 2021 18 Feb 2025 View