About the process

The Standards divide advice and information into three types:

  • Type I – Active Information, Sign posting and Explanation;
  • Type II – Casework;
  • Type III – Advocacy, Representation and Mediation at Tribunal or Court Action Level

You can find more detail about these definitions in the Types of Information and Advice under the SNSIAP section of this website.

An agency can be accredited at different Types for different topics, for example at Type I for housing, and Type II/III for welfare benefits.

The following list of agencies are accredited to provide advice in welfare benefits and/or money debt and/or housing.  Accreditation awards at Type I only are listed separately from awards including accreditation at Type II/III.

Please link to an agency’s accreditation certificate for further details of their current accreditation.

Type I Accredited Agencies

Agency Topic Accreditation Type Date of award Award extended to Certificate
Changeworks Money/Debt Type I 18 Sep 2020 18 Mar 2024 View
West of Scotland Regional Equality Council Housing
Money/Debt
Welfare Benefits
Type I 31 Mar 2021 30 Sep 2024 View
Age Scotland Helpline Housing
Welfare Benefits
Type I 21 Oct 2022 N/A View
South Ayrshire Council – Housing Options and Support Team Housing Type I 01 Feb 2023 N/A View
Greener Kirkcaldy Money/Debt Type I 17 Jan 2024 N/A View

Type II and III Accredited Agencies

* reaccreditation process in progress

Agency Topic Accreditation Type Date of award Award extended to Certificate
Citizens Advice Bureau Clackmannanshire Housing
Money/Debt
Welfare Benefits
Type II / III 22 Jan 2019 22 Jul 2022* View
Falkirk Council Community Advice Service Money/Debt
Welfare Benefits
Type II / III 29 Mar 2019 29 Sep 2022* View
Citizens Advice Bureau East Dunbartonshire Housing
Money/Debt
Welfare Benefits
Type II / III 15 Apr 2019 15 Oct 2022* View
Citizens Advice Bureau East & Central Sutherland Housing
Money/Debt
Welfare Benefits
Type I
Type II / III
Type II / III
18 Nov 2019 18 May 2023* View
Citizens Advice Bureau Roxburgh & Berwickshire Housing
Money/Debt
Welfare Benefits
Type II / III 5 Feb 2020 5 Aug 2023* View
Citizens Advice Bureau Lochaber Housing
Money/Debt
Welfare Benefits
Type II / III 20 Apr 2020 20 Oct 2023* View
Citizens Advice Bureau Ross & Cromarty Housing
Money/Debt
Welfare Benefits
Type II / III 26 May 2020 26 Nov 2023* View 
Stirling Council – Advice Services & Welfare Reform Team Housing
Money/Debt
Welfare Benefits
Type I
Type II / III
Type II / III
23 Jun 2020 23 Dec 2023* View
Citizens Advice Bureau Denny and Dunipace Housing
Money/Debt
Welfare Benefits
Type I
Type II / III
Type II / III
5 Feb 2021 5 Aug 2024 View
Citizens Advice Bureau North West Aberdeenshire Housing
Money/Debt
Welfare Benefits
Type II / III
Type II / III
Type I
22 Feb 2021 22 Aug 2024 View
South Ayrshire Council Information and Advice Hub Money/Debt
Welfare Benefits
Type II / III 9 Mar 2021 9 Sep 2024 View
Kincardine and Mearns CAB Housing
Money/Debt
Welfare Benefits
Type I
Type II / III
Type II / III
19 Apr 2021 19 Oct 2024 View
East Ayrshire Citizens Advice Bureau Housing
Money/Debt
Welfare Benefits
Type II / III 20 Apr 2021 20 Oct 2024 View
Moray Citizens Advice Bureau Housing
Welfare Benefits
Type II / III 28 Jun 2021 28 Dec 2024 View
Dalkeith and District Citizens Advice Bureau Housing
Money/Debt
Welfare Benefits
Type I
Type II / III
Type II / III
12 Jul 2021 12 Jan 2025 View
West Dunbartonshire Council (Working 4 U) Money/Debt
Welfare Benefits
Type II / III 17 Aug 2021 17 Feb 2025 View
Banff & Buchan Citizens Advice Bureau Housing
Money/Debt
Welfare Benefits
Type I
Type II / III
Type II / III
18 Aug 2021 18 Feb 2025 View
Musselburgh & District Citizens Advice Bureau Housing
Money/Debt
Welfare Benefits
Type I
Type II / III
Type II / III
26 Oct 2021 26 Oct 2025 View
Parkhead Citizens Advice Bureau Housing
Money/Debt
Welfare Benefits
Type II / III 8 Nov 2021 N/A View
Melville Housing Association Welfare Benefits Type II / III 18 Nov 2021 N/A View
Citizens Advice Edinburgh Housing
Money/Debt
Welfare Benefits
Type II / III 6 Dec 2021 N/A View
The Govan Housing Group’s Money Advice Service (inc. Water Row Company and Govan Housing Association) Money/Debt
Welfare Benefits
Type II / III 6 Dec 2021 N/A View
Citizens Advice Bureau Skye & Lochalsh Housing
Money/Debt
Welfare Benefits
Type II / III 13 Dec 2021 N/A View
Citizens Advice Bureau Bridgeton Housing
Money/Debt
Welfare Benefits
Type II / III 23 Dec 2021 N/A View
Citizens Advice Bureau West Dunbartonshire Housing
Money/Debt
Welfare Benefits
Type II / III
Type I
Type II / III
23 Dec 2021 N/A View
Dumfries & Galloway Citizens Advice Service (DAGCAS) Housing
Money/Debt
Welfare Benefits
Type II / III 13 Jan 2022 N/A View
Rutherglen & Cambuslang Citizens Advice Bureau Housing
Money/Debt
Welfare Benefits
Type II / III 20 Jan 2022 N/A View
Prospect Community Housing Housing
Money/Debt
Welfare Benefits
Type I
Type I
Type II / III
22 Feb 2022 N/A View
Link Housing Advice Service Money/Debt
Welfare Benefits
Type II / III 19 Apr 2022 N/A View
Aberdeen Citizens Advice Bureau Housing
Money/Debt
Welfare Benefits
Type I
Type II / III
Type II / III
19 Apr 2022 N/A View
Ayr Housing Aid Centre Housing Type II / III 29 Apr 2022 N/A View
FAIR Ltd (Family Advice and Information Resource) Welfare Benefits Type II / III 5 May 2022 N/A View
Orkney Islands Council Housing Services Housing Type II / III 6 Jun 2022 N/A View
West Lothian Citizens Advice Bureau Housing
Money/Debt
Welfare Benefits
Type II / III
Type I
Type II / III
22 Jun 2022 N/A View
The Action Group Money/Debt
Welfare Benefits
Type I
Type III
4 Jul 2022 N/A View
Dundee Citizens Advice Bureau Money/Debt
Welfare Benefits
Type III 4 Jul 2022 N/A View
Citizens Advice Bureau Coatbridge Housing
Money/Debt
Welfare Benefits
Type II / III
Type I
Type II / III
5 Jul 2022 N/A View
Hillhead Housing Association Welfare Benefits Type II / III 12 Jul 2022 N/A View
Perth & Kinross Council – Welfare Rights Team Welfare Benefits Type II / III 15 Aug 2022 N/A View
Citizens Advice and Rights Fife (CARF) Housing
Money/Debt
Welfare Benefits
Type I
Type II / III
Type II / III
23 Aug 2022 N/A View
Aberdeen City Council – Financial Inclusion Team Money/Debt
Welfare Benefits
Type II / III 20 Oct 2022 N/A View
GEMAP Money/Debt
Welfare Benefits
Type II / III 11 Nov 2022 N/A View
Frontline Fife Housing Type II / III 21 Nov 2022 N/A View
Haddington Citizens Advice Bureau Housing
Money/Debt
Welfare Benefits
Type II / III 13 Dec 2022 N/A View
Shelter Scotland Housing
Money/Debt
Welfare Benefits
Type II / III 13 Dec 2022 N/A View
Legal Services Agency Housing
Money/Debt
Welfare Benefits
Type II / III
Type I
Type I
23 Jan 2023 N/A View
Hamilton Citizens Advice Bureau Housing
Money/Debt
Welfare Benefits
Type II / III 20 Feb 2023 N/A View
Scottish Huntington’s Association Money/Debt
Welfare Benefits
Type II / III 3 Mar 2023 N/A View
Orkney Citizens Advice Bureau Housing
Money/Debt
Welfare Benefits
Type II / III 3 Mar 2023 N/A View
Citizens Advice Bureau Easterhouse Housing
Money/Debt
Welfare Benefits
Type II / III 10 May 2023 N/A View
Community Help and Advice Initiative (CHAI) Housing
Money/Debt
Welfare Benefits
Type II / III 16 May 2023 N/A View
Gordon Rural Action Welfare Benefits Type II / III 1 June 2023 N/A View
Citizens Advice Bureau Nairn Housing
Money/Debt
Welfare Benefits
Type II / III 21 June 2023 N/A View
Citizens Advice Bureau Falkirk Housing
Money/Debt
Welfare Benefits
Type II / III 4 July 2023 N/A View
Community Housing Advocacy Project (CHAP) Housing
Money/Debt
Welfare Benefits
Type II / III 26 September 2023 N/A View
West Lothian Council Anti-Poverty Service – Advice Shop Housing
Money/Debt
Welfare Benefits
Type II / III 26 September 2023 N/A View
Citizens Advice Bureau Drumchapel Housing
Money/Debt
Welfare Benefits
Type I
Type II / III
Type II / III
22 November 2023 N/A View
Citizens Advice Bureau Perth Money/Debt
Welfare Benefits
Type II / III 5 December 2023 N/A View
Money Matters Money Advice Centre Housing
Money/Debt
Welfare Benefits
Type I
Type II / III
Type II / III
13 December 2023 N/A View
Citizens Advice Bureau Cumbernauld & Kilsyth Housing
Money/Debt
Welfare Benefits
Type I
Type I
Type II / III
13 December 2023 N/A View
City of Edinburgh Council Advice Shop Money/Debt
Welfare Benefits
Type II / III 3 January 2024 N/A View
Clydesdale Citizens Advice Bureau Housing
Money/Debt
Welfare Benefits
Type II / III 23 January 2024 N/A View
Angus Council – Welfare Rights Service Money/Debt
Welfare Benefits
Type II / III 12 March 2024 N/A View