About the process

The Standards divide advice and information into three types:

  • Type I – Active Information, Sign posting and Explanation;
  • Type II – Casework;
  • Type III – Advocacy, Representation and Mediation at Tribunal or Court Action Level

You can find more detail about these definitions in the Types of Information and Advice under the SNSIAP section of this website.

An agency can be accredited at different Types for different topics, for example at Type I for housing, and Type II/III for welfare benefits.

The following list of agencies are accredited to provide advice in welfare benefits and/or money debt and/or housing.  Accreditation awards at Type I only are listed separately from awards including accreditation at Type II/III.

Please link to an agency’s accreditation certificate for further details of their current accreditation.

Type I Accredited Agencies

Agency Topic Accreditation Type Date of award Certificate
Forth Housing Association Housing Type I 13 June 2017 View
Orkney Housing Association Housing Type I 13 June 2017 View
Lothian Centre for Inclusive Living (LCiL) – Grapevine Housing
Welfare Benefits
Type I 13 June 2017 View
Gardeen Housing Association Housing
Money / Debt
Welfare Benefits
Type I 12 April 2018 View
Cunninghame Housing Association’s Homeless Persons Unit Housing Type I 12 April 2018 View
West of Scotland Regional Equality Council Housing
Money / Debt
Welfare Benefits
Type I 31 May 2018 View
Pentland Housing Association Housing Type I 06 July 2018 View
ng homes Housing Type I 24 July 2018 View
Provanhall Housing Association Housing
Money / Debt
Welfare Benefits
Type I 07 September 2018 View
Age Scotland Helpline Housing
Welfare Benefits
Type I 14 March 2019 View
South Ayrshire Council – Housing Options and Support Team Housing Type I 27 January 2020 View
Greener Kirkcaldy Money / Debt Type I 14 April 2020 View
Changeworks Money / Debt Type I 18 September 2020 View

Type II and III Accredited Agencies

Agency Topic Accreditation Type Date of award Certificate
Citizens Advice and Rights Fife (CARF) Money / Debt
Welfare Benefits
Type II & III 26 March 2018 View
Dumfries & Galloway Citizens Advice Service (DAGCAS) Housing
Money / Debt
Welfare Benefits
Type II & III 31 May 2018 View
Citizens Advice Bureau Skye & Lochalsh Housing
Money / Debt
Welfare Benefits
Type II & III 31 May 2018 View 
Moray Council Financial Inclusion Service Money / Debt
Welfare Benefits
Type II & III 05 June 2018 View
Melville Housing Association Welfare Benefits Type II & III 23 August 2018 View 
Citizens Advice Bureau Nairn Housing
Money / Debt
Welfare Benefits
Type II & III 04 September 2018 View
Community Health and Advice Initiative (CHAI) Housing
Money / Debt
Welfare Benefits
Type II & III 12 September 2018 View 
Citizens Advice Bureau West Lothian Housing
Money / Debt
Welfare Benefits
Type II & III 25 September 2018 View
Link Housing Advice Service Money / Debt
Welfare Benefits
Type II & III 25 September 2018 View
Ayr Housing Aid Centre Housing Type II & III 25 September 2018 View
FAIR Ltd (Family Advice and Information Resource) Money / Debt
Welfare Benefits
Type II & III
Type I
26 September 2018 View 
Castlemilk Law and Money Advice Centre Housing
Money / Debt
Welfare Benefits
Type II & III 08 October 2018 View
Citizens Advice Bureau Caithness Housing
Money / Debt
Welfare Benefits
Type II & III 09 October 2018 View
Perth & Kinross Council – Welfare Rights Team Welfare Benefits Type II & III 10 October 2018 View
Western Isles Citizens Advice Service (WICAS) Housing
Money / Debt
Welfare Benefits
Type II & III 12 October 2018 View
West Lothian Council – Advice Shop and Corporate Debt Team Housing
Money / Debt
Welfare Benefits
Type II & III 08 November 2018 View
Orkney Islands Council – Housing Services Housing Type II & III 11 December 2018 View
Hillhead Housing Association 2000 Welfare Benefits Type II & III 13 December 2018 View
The Action Group Money / Debt
Welfare Benefits
Type I
Type II & III
03 January 2019 View
Citizens Advice Bureau Clackmannanshire Housing
Money / Debt
Welfare Benefits
Type II & III 22 January 2019 View
Community Housing Advocacy Project (CHAP) Housing
Money / Debt
Welfare Benefits
Type II & III 07 February 2019 View 
Govan Law Centre Money / Debt
Welfare Benefits
Type II & III 07 February 2019 View
Citizens Advice Bureau Dundee Money / Debt
Welfare Benefits
Type II & III 08 February 2019 View
Citizens Advice Bureau Coatbridge Housing
Money / Debt
Welfare Benefits
Type II & III
Type I
Type II & III
20 February 2019 View
Falkirk Council Community Advice Service Money / Debt
Welfare Benefits
Type II & III 29 March 2019 View
Shelter Scotland Housing
Money / Debt
Welfare Benefits
Type II & III 12 April 2019 View
Citizens Advice Bureau East Dunbartonshire Housing
Money / Debt
Welfare Benefits
Type II & III 15 April 2019 View
Aberdeen City Council – Financial Inclusion Team Money / Debt
Welfare Benefits
Type II & III 03 May 2019 View
Citizens Advice Bureau Perth Money / Debt
Welfare Benefits
Type II & III 07 May 2019 View
Frontline Fife Housing Type II & III 13 May 2019 View 
Citizens Advice Bureau Haddington Housing
Money / Debt
Welfare Benefits
Type II & III 16 May 2019 View
Citizens Advice Bureau Hamilton Housing
Money / Debt
Welfare Benefits
Type II & III 03 June 2019 View
East Renfrewshire Council – Money Advice & Rights Team Money / Debt
Welfare Benefits
Type II & III 25 June 2019 View
Scottish Huntington’s Association Money / Debt
Welfare Benefits
Type II & III 25 June 2019 View
Legal Services Agency Housing
Money / Debt
Welfare Benefits
Type II & III
Type I
Type I
25 June 2019 View
GEMAP Money / Debt
Welfare Benefits
Type II & III 03 July 2019 View
Citizens Advice Bureau Orkney Housing
Money / Debt
Welfare Benefits
Type II & III 29 July 2019 View
Citizens Advice Bureau Easterhouse Housing
Money / Debt
Welfare Benefits
Type II & III 06 August 2019 View
Citizens Advice Bureau Motherwell Housing
Money / Debt
Welfare Benefits
Type I
Type II & III
Type II & III
29 August 2019 View
Citizens Advice Bureau Greater Pollok Housing
Money / Debt
Welfare Benefits
Type II & III 26 September 2019 View
Citizens Advice Bureau Airdrie Housing
Money / Debt
Welfare Benefits
Type II & III 30 October 2019 View
Dundee North Law Centre Housing
Money / Debt
Welfare Benefits
Type II & III 30 October 2019 View
Citizens Advice Bureau Falkirk Housing
Money / Debt
Welfare Benefits
Type II & III 30 October 2019 View
Inverclyde Council Money / Debt
Welfare Benefits
Type II & III 07 November 2019 View
North Lanarkshire Council – Financial Inclusion Team Money / Debt
Welfare Benefits
Type II & III 07 November 2019 View
Brooksbank Debt and Benefit Advice Service Money / Debt
Welfare Benefits
Type II & III 08 November 2019 View
Citizens Advice Bureau East & Central Sutherland Housing
Money / Debt
Welfare Benefits
Type I
Type II & III
Type II & III
18 November 2019 View
Citizens Advice Bureau Drumchapel Housing
Money / Debt
Welfare Benefits
Type II & III 30 December 2019 View
Citizens Advice Bureau Angus Money / Debt
Welfare Benefits
Type II & III 27 January 2020 View
Citizens Advice Bureau Roxburgh & Berwickshire Housing
Money / Debt
Welfare Benefits
Type II & III 05 February 2020 View
Citizens Advice Bureau Shetland Islands Housing
Money / Debt
Welfare Benefits
Type I
Type II & III
Type II & III
06 February 2020 View 
Citizens Advice Bureau Cumbernauld & Kilsyth Housing
Money / Debt
Welfare Benefits
Type II & III
Type I
Type II & III
17 February 2020 View
Citizens Advice Bureau Glasgow North West Housing
Money / Debt
Welfare Benefits
Type II & III 07 April 2020 View 
Citizens Advice Bureau Clydesdale Housing
Money / Debt
Welfare Benefits
Type II & III 07 April 2020 View
Money Matters Money Advice Centre Housing
Money / Debt
Welfare Benefits
Type I
Type II & III
Type II & III
08 April 2020 View
Citizens Advice Bureau Lochaber Housing
Money / Debt
Welfare Benefits
Type II & III 20 April 2020 View
Citizens Advice Bureau Ross & Cromarty Housing
Money / Debt
Welfare Benefits
Type II & III 26 May 2020 View 
Stirling Council – Advice Services & Welfare
Reform Team
Housing
Money / Debt
Welfare Benefits
Type I
Type II & III
Type II & III
23 June 2020 View
Citizens Advice Bureau Grangemouth and Bo’ness Housing
Money / Debt
Welfare Benefits
Type I
Type II & III
Type II & III
18 September 2020 View