Citizens Advice Bureaux must follow the same accreditation process as other advice agencies offering Type II and/or Type III advice. The only difference is the number of Organisational Standards they are required to self assess against.
Following peer review of your casework your bureau is expected to demonstrate compliance with the ten Organisational Standards relating to case work and referral in your Self Assessment and Application Form. The most recent audit report from Citizens Advice Scotland must also be submitted as part of your application to demonstrate compliance with all the Organisational Standards in the SNSIAP Framework.
CABx are audited via a desktop review rather than an audit visit.
CAS has produced guidance (in a Word document) on Client Consent and Data Protection for CABx.
Please now go to the Type II/Type III step-by-step guide if you are interested in applying.