https://www.slab.org.uk/faqs/1-ensure-that-our-staff-are-able-to-maintain-as-far-as-possible-and-for-as-long-as-possible-a-normal-applications-accounts-assessment-and-payment-service/
My staff are working hard to continue to deliver our service. This keeps applications and payments moving.
We are focussing all available resources on this. There are some challenges, particularly as regards the allocation and processing of paper accounts and correspondence, both incoming and outgoing, and managing phone calls.
The profession can help ensure a continued flow of grants and payments by maximising the use of the online system, and emailing instead of phoning wherever possible.
If the number of available staff reduces and/or our main building has to be closed due to the spread of Covid-19, school closures etc, we may need to focus our efforts on online accounts only.