How do I complain?

You can complain in person, by phone, in writing, or email. It is easier for us to resolve complaints if you make them quickly and directly to the department concerned. So please talk to a member of our staff in the department you are complaining about. Then they can try to resolve any problems on the spot. When complaining, tell us:

• Your full name and address
• If your complaint concerns an application you have with us – the reference number
• As much as you can about the complaint
• What has gone wrong
• How you want us to resolve the matter