How much will it cost?

If it will cost us less than £100 to respond to your request, we will not charge you anything.

•  However, if the cost of staff time and other resources needed to put together the information is likely to be between £100 and £600, we will normally charge you up to a maximum of £50. If so, before we do the work we will tell you what we estimate you will have to pay, and you can then decide whether to go ahead with the request.
• If the work is likely to cost us more than £600, we can refuse to give you the information. If we agree to give it to you, we may charge you £50 plus the full cost of the work done after the initial £600 limit is reached.

You will have to pay us any estimated charge before we send you the information. If getting the information costs less than we estimated, we will give you back the difference.

If we ask you to pay, we are not obliged to send you the information within 20 days of receiving your request. We can add on the number of days between when we ask you to pay and when we receive the money from you.