https://www.slab.org.uk/faqs/our-service-delivery-has-changed-dramatically-over-the-last-few-months-we-are-looking-for-funding-to-support-debt-advice-staff-working-in-different-settings-could-this-funding-support-an-idea-focusi/
Yes. The user focus includes solutions to problems for current debt advice staff. This may be to help them work more effectively in different situations, or to improve knowledge or to help them deliver good quality advice.