Payment remittance advices

We aim to ensure that remittance advices are sent to a firm no later than the bank credit date. These are currently Wednesday and Friday. We send the remittance advices to the branch we have paid.

If you need a duplicate remittance please first contact the branch which we paid before getting in touch with us. We can issue duplicates within three working days if the original remittance advice cannot be found. The following information will help speed up the request:

• The bank credit date.
• The total value of the payment.
• The payment reference (quoted on the bank statement).