What happens if your agency applies for peer review in multiple topics and is found a mix of compliant and non-compliant by the Moderation Committee?

The Moderation Committee considers all the peer review reports written about your agency’s casework. Your agency has to achieve a casefile pass mark of at least 75% to be deemed compliant in a topic.

If the Moderation Committee decides that your agency has not achieved this mark and you are marked non-compliant in a topic, they will highlight any areas that require improvement in their decision letter to you.

There are two options open to you:

1. Re-apply for peer review of non-compliant topics

The peer review report(s) will also identify areas for improvement. Once you are confident that your agency has had the opportunity to embed these changes, you can re-apply for peer review in the topics that did not reach the 75% mark.

2. Apply for audit and accreditation only for compliant topics

Alternatively, if your agency is found a mix of compliant and non-compliant at peer review you can now choose to apply for audit and accreditation only in the topics in which you have been found compliant.

For example, an agency applies for peer review in money/debt, housing, and welfare benefits and is found non-compliant in housing.  The agency can choose to apply for audit and accreditation in money/debt and welfare benefits only or apply for a re-review in housing.

If you choose to apply for re-review in any non-compliant topics you must re-apply for peer within 18 months of the date of the Moderation Committee letter.  If you do meet this deadline and are then found compliant you will be able to apply for audit and accreditation in all your peer reviewed topics.

For example, Agency A is found compliant in Housing and Welfare Benefits but non-compliant in Money/Debt and their decision letter is dated 26th June 2024.  The agency re-applies for peer review in Money/Debt in June 2025 and is found compliant by the Moderation Committee. The agency can then apply for audit and accreditation in Housing, Welfare Benefits and Money/Debt.