Rates allowable and information you should provide with the account entry for telephone calls
A telephone call is only chargeable at one of the rates prescribed in the Table of Fees in the Schedule, as follows:
at paragraph 1B, for a short call up to 4 minutes;
at paragraph 1C for a lengthy call over 4 and up to 10 minutes, with enough brief narrative to identify which charge is appropriate; or
time charge under paragraph 1A for lengthier calls, again subject to vouching.
Standard charges, based on 5 or 6 minute units, perhaps in the use of a time recording system, are contrary to the basis of the fees set out in the Table of Fees and cannot be allowed. Where it is unclear how long a telephone call lasted or there is insufficient narrative to support a charge, we will only allow a charge at the lowest rate.
Unanswered telephone calls: limited circumstances in which a charge may be made
No charge can be allowed for a telephone call where –
there is no reply; or
subject to the exceptions below, a message is left on an answering machine or with someone other than the intended recipient of the call.
You are not providing advice and assistance.
We can exceptionally allow a charge for a telephone call where you leave a message on an answering machine or with someone other than the intended recipient of the call but, in the process indirectly give the client
fresh advice or
further information which, in an ABWOR case, advances the cause.