Rates allowable and information you should provide with the account entry for telephone calls

A telephone call is only chargeable at one of the rates prescribed in the Table of Fees in the Schedule, as follows:

  • at paragraph 1B, for a short call up to 4 minutes;
  • at paragraph 1C for a lengthy call over 4 and up to 10 minutes, with enough brief narrative to identify which charge is appropriate; or
  • time charge under paragraph 1A for lengthier calls, again subject to vouching.

Standard charges, based on 5 or 6 minute units, perhaps in the use of a time recording system, are contrary to the basis of the fees set out in the Table of Fees and cannot be allowed.  Where it is unclear how long a telephone call lasted or there is insufficient narrative to support a charge, we will only allow a charge at the lowest rate.

Unanswered telephone calls: limited circumstances in which a charge may be made

No charge can be allowed for a telephone call where –

  • there is no reply; or
  • subject to the exceptions below, a message is left on an answering machine or with someone other than the intended recipient of the call.

You are not providing advice and assistance.

We can exceptionally allow a charge for a telephone call where you leave a message on an answering machine or with someone other than the intended recipient of the call but, in the process indirectly give the client

  • fresh advice or
  • further information which, in an ABWOR case, advances the cause.

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