Making it easier to access our services

Information on accessibility when:

  • contacting or visiting us
  • using our website
  • visiting our premises.

Contacting or visiting us


Our general number is 0131 226 7061. Calls by Relay UK are welcome.

Our premises

We have information on how to get to Thistle House, our office in Edinburgh, and the accessibility features of the building.

Our website

Website accessibility statement

Our website accessibility statement.

We want our website to be as easy to use as possible. If you have any problems using it please let us know by calling 0131 226 7061 or emailing

Text size

You can increase the size of text by going to “View” in your toolbar at the top of the page then click on “text size” to choose your preference.

Other languages or formats

Information on reading our website and linked documents in other languages or formats is available on our Other languages and formats page.

Using your keyboard to move around the website

  • Use the arrow keys on your keyboard to scroll up and down a page.
  • To jump from the top to the bottom of the pages use the page up and page down buttons.
  • Use the tab button to go to the next form field, or hold down shift and press tab if you want to go back to the previous one.

Opening Word or Excel documents

If you do not have Microsoft Word or Excel you can download a free viewer from the Microsoft website (Viewers: Word or Excel).

Opening PDF documents

You will need to download Adobe Reader software from the Adobe website.

British Sign Language

ContactScotland – BSL: Scotland’s online BSL interpreting service.

Several of our leaflets have also been translated into BSL and are available here.

Let us know what you think

We have tried hard to make this website as easy to use as possible. However, if you have any comments or feedback please email

Firms registered to carry out legal aid work

Some firms who are registered to carry out legal aid work have provided us with accessibility information about their office. If applicable, you can find this information in the Accessibility tab on our Solicitor Finder.


We are committed to the promotion of equality and to tackling discrimination – more information is available in our equalities and diversity section.