where there has been a transfer of agency you should not submit your final claim until you receive a notification from us advising that you can now do so
as many of the block fees will not have been concluded, it would not be possible to make a payment in respect of these anyway
you can however submit interims claims in the normal manner
when you receive a notification that you can submit your final claim you will be restricted to using the same fee table as that used by the final acting agent
on initial access of the on-line account you will require to enter the date of conclusion as normal
on entering this you will then be advised of the fee table that has been used and it will not be possible to change this
in the example below, the conclusion date entered would ordinarily result in the pre-reform fees being appropriate. But, as the final acting agent has submitted a claim using the reform fees, the warning icon and message are advising you that you cannot use the pre-reform fee table:
the same would apply if you were attempting to use the reform fees where the final acting agent has used the pre-reform fees
in either scenario, if you have already drafted a claim, you will require to remove invalid entries and frame your claim using the appropriate fee table:
