The Solicitor Contact Line (SCL) privacy notice

This Privacy Notice is a statement by The Solicitor Contact Line to clients that describes how we collect, use, retain and disclose personal information which we hold. This privacy notice is part of our commitment to ensure that we process your personal information/data, in accordance with the General Data Protection Regulation (GDPR), the Data Protection Act 2018 and any other applicable data protection law in the United Kingdom.

It applies to Personal Data provided to us, by both individuals that the data relates to or by third parties.

The Solicitor Contact Line is a service operated by the Scottish Legal Aid Board (SLAB), which is the public authority which administers legal aid in Scotland in terms of the Legal Aid (Scotland) Act 1986. The Data Controller is the Scottish Legal Aid Board and the contact details of which are shown on the last page of this notice.

We provide legal services directly to individuals.  In carrying out this function we collect, use and retain different types of personal information about you.

We rely on specific provisions under Article 6 of the General Data Protection Regulation as the lawful basis for processing of data, as a task carried out in the public interest or in the exercise of official authority vested in the controller. Our lawful basis for processing your data will also include contractual obligations to you as a client and is necessary for the establishment, exercise or defence of legal claims.

We provide individuals with privacy information at the time that we collect their personal data. This privacy policy explains how we use any personal information we collect. 

What information do we collect from you?

We collect, use and store different types of personal information about you. This may include:

  • Basic details such as name, address, relationship status, date of birth, phone number, National Insurance Number and email address  – where you have provided it to enable us to communicate with you by email.
  • Identity of any carer and contact details.
  • Notes and reports about your legal problem.
  • A record of any contacts you have with us such as phone calls.

Some types of personal information are defined as special. We will only collect and use these types of information where we need to and using provisions under Article 9 of the General Data Protection Regulation.

Special categories of personal data include:

  • Racial or ethnic origin
  • Political opinions, religious or philosophical beliefs
  • Trade union membership
  • Health data
  • Sex life and sexual orientation
  • Criminal convictions data

Data security

We have put in place appropriate security measures to protect your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we will limit access to your personal information to those people who have a business need to know.

We have put procedures in place to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.

In some circumstances we may anonymise or pseudonymised Personal Data so that it can no longer be associated with the Data Subject, in which case we will use it without further notice.

Data sharing

We sometimes need to share the personal information we process with other organisations. When this is necessary, we will comply with all aspects of the relevant data protection laws. The organisations we may share your personal information with include:

  • Other agents and service providers who we use as part of the provision of services, including other solicitors.
  • Relevant regulators, including the Information Commissioner’s Office in the event of a personal data breach, the Scottish Legal Complaints Commission, the Law Society of Scotland and The Scottish Public Services Ombudsman.

In sharing any of your information we will always comply with our professional duty of confidentiality to you as set out in Standards Rule B1.6 of The Law Society of Scotland. 

While we would not normally transfer data outside the EU, in exceptional circumstances where this is the case all personal data will be provided with adequate protection and transferred lawfully. Where we transfer personal data outside of the EU to a country not determined by the European Commission as providing an adequate level of protection for personal data, the transfers will be under an agreement which covers the EU requirements for the transfer of personal data outside the EU, such as the European Commission approved standard contractual clauses.

We, or organisations working on our behalf, may contact you for research purposes. Participation in such research is entirely voluntary, you are under no obligation to take part.

Data retention

We will only retain your personal information as a client for as long as is considered necessary for the purposes for which it was  collected and to meet our professional obligations as set out by the Law Society of Scotland and the Scottish Legal Complaints Commission. The period that we will retain your information for depends both on the type of your case and the outcome of your case.  This means your information will be kept for 3.5 years.

We will only process the personal information we hold in accordance with the General Data Protection Regulation and for SLAB’s function under the Legal Aid (Scotland) Act 1986.

We continually review our data retention policies, and we reserve the right to amend the retention periods without notice.

Changes to your data

It is important that the personal information we hold about you is accurate and up to date. Please keep us informed if your personal information changes.

Your rights

Under the General Data Protection Regulation you have the right:

  • To be informed about how we collect and use your personal information through privacy notices such as this
  • To request information we hold about you. This is known as a subject access request and is free of charge. We must respond within one month, although this can be extended by a further two months if the information is complex
  • To rectification. You are entitled to have your information rectified if it is factually inaccurate or incomplete. We must respond to your request within one month. If we decide to take no action, we will tell you why and let you know about your right of complaint to the UK Information Commissioner
  • To erasure. You have the right to ask us to delete your information or stop using it.  It will not always be possible for us to comply with your request, for example if we have a legal obligation to keep the information.  If we decide to take no action, we will tell you why and let you know about your right of complaint to the UK Information Commissioner.
  • To restrict processing. You have the right to restrict how your data is processed in certain circumstances, for example if the information is not accurate. If a restriction is applied, we can retain just enough information to ensure that the restriction is respected in future. If we decide to lift a restriction on processing we must tell you.
  • To data portability. If we are processing your personal data with your consent, and it is held in a structured, commonly used, machine readable form, you have a right to ask us to transmit it to another data controller so they can use it.  This right does not apply if we process your personal data as part of our public task.
  • To object. You can object to your information being used for profiling, direct marketing or research purposes.
  • To be informed about any automated individual decision making, including profiling, with legal or similarly significant effects and be given an opportunity to request human intervention or challenge a decision.

If you want to review, verify, correct or request erasure of your personal information, object to the processing of your personal data, request that we transfer a copy of your personal information to another party or request the reconsideration of an automated decision, please contact our Data Protection Officer at

You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.

Where you have provided your consent to the collection, processing and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. To withdraw your consent, please contact our DPO. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to.

If you are unhappy with the response you get from us, you can ask us to look again at your request – you can write to our Data Protection Officer at or using SLAB’s postal address. At any time, you are entitled to ask the Information Commissioner to review our decision or to go to court to enforce your rights.

Changes to this privacy notice

We keep this privacy notice under regular review. This privacy notice was last updated on 14/10/2020.

Contact information

Data Protection Officer

Scottish Legal Aid Board
Thistle House
91 Haymarket Terrace
EH12 5HE


Telephone: 0131 226 7061

The Information Commissioner

You can find information about how to report a concern to the Information Commissioner on their website, as well as call or write to them:

  • Website
  • 0303 123 1113
  • Information Commissioner’s Office
    Wycliffe House
    Water Lane
    SK9 5AF

Alternatively, you can contact the Scottish Regional Office for the ICO Information Commissioner’s Office:

  • Website
  • 0303 123 1115
  • Information Commissioner’s Office – Scotland
    Queen Elizabeth House
    Sibbald Walk
    EH8 8FT