Data Protection Complaints

We are committed to handling your personal data in a way that is fair, transparent, and in accordance with the law.

If you are unhappy with how we have handled your data, this process outlines how you can make a complaint.

How to make a complaint

If you have a complaint about how your data has been handled, please contact our Data Protection Officer (DPO). This allows us to investigate and resolve the issue as quickly as possible.

You can contact us by email, letter, phone or using our online complaints form which is available below.

When you contact us, please provide as much detail as possible about your complaint. This will help us to understand the issue and investigate it thoroughly.

What to expect from us

We will acknowledge receipt of your complaint within 30 days and then respond as soon as possible after carrying out a thorough review and investigation.

Throughout the process, we will:

keep you informed of our progress
request any additional information that we may need from you in a timely and proportionate manner.

Ways to contact

You can contact us in the following ways:

By email to Complaints@slab.org.uk
By post to Scottish Legal Aid Board, Thistle House, 91 Haymarket Terrace, Edinburgh, EH12 5HE
By telephone on 0131 240 2071
By form.

If you remain unhappy

If you are not satisfied with the outcome of your complaint, or if you feel we have not handled it appropriately, you have the right to complain to the Information Commissioner (ICO).

The ICO is the UK’s independent regulator for data protection and information rights. For more information about the ICO and their complaints process, you can visit their website at ico.org.uk/make-a-complaint.

You can contact the ICO in the following ways:

By email to icocasework@ico.org.uk
By post to Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
By telephone on 0303 123 1113.

Data Protection Complaint Form

Make a data protection complaint

If you believe the Scottish Legal Aid Board (SLAB) has not handled your personal data in accordance with the law or has not responded appropriately to a data subject rights request, you have the right to make a complaint. Please complete this form to submit it to the Data Protection Officer. Our privacy policy is available here: Privacy policies - Scottish Legal Aid Board.

Section 1 – Complainant details

First name and last name:(Required)

First Last

Enter email and confirm email:(Required)

Enter Email Confirm Email

Alternative contact method (for example, telephone number or postal address):(Required)

Section 2 – Nature of Complaint

Please describe the issue you are complaining about, including any relevant dates and details (for example, what happened, when it happened, and how you believe your personal data was mishandled):(Required)

Please provide your legal aid reference number(s)/LARN(s) or client reference, if known:(Required)

If unknown, enter "unknown".

Approximate date the issue occurred:(Required)

Section 3 – Desired Outcome

Please tell us what you would like us to do to resolve your complaint (for example, correct data, provide information, explanation, apology):(Required)

Section 4 – Declaration

Name:(Required)

Date(Required)