Using Legal Aid Online for the first time


Legal Aid Online is accessed via your browser and you don’t need to download any extra software to use it. The LAOL hub is designed to keep you up to date with any changes and news and offer support and guidance to the people using our online service.

Login details

To access LAOL your firm must first register to carry out criminal, civil or children’s legal aid work. Once you are registered the LAOL Helpdesk will email the firm administrator a username and password for Legal Aid Online.

If your firm is already registered your firm administrator will be able to provide you with login details.

The first time you access Legal Aid Online the terms and conditions will be displayed for you to read and accept before you can complete the login process.


Before you login to LAOL there are learning materials available so you can familiarise yourself with layout of the system. You should check out the guidance on how to submit applications and accounts as well as the information on other aspects of LAOL.

These contain screenshots and basic information that will provide an overview of some of the screens you will be presented with when using the system.


You can arrange a webinar or contact us at any point if you have any further training needs or queries.

Technical help

The Legal Aid Online helpdesk can provide you with assistance or help resolve any technical issues you experience when using the system.

Please contact them on 0131 240 2037 or by emailing They are available Monday to Friday during office hours.

System availability

The system is available 24/7 except Sunday evening between 10pm and 11pm when it is offline to allow a back-up to take place.

It will also be unavailable for scheduled updates and maintenance. We will advertise this with a message on the login page and will aim to give at least 24 hours notice of any scheduled downtime.

Unscheduled downtime is when there is a system failure and access is no longer possible. In such circumstances we aim to have the system up and running in a maximum of two hours.

Technical information

Device hardware

Legal Aid Online can be accessed by using a PC, laptop, tablet or smartphone. Some issues have been identified when using iPads and we are continuing to work on ways to improve the user experience when using different devices.

Device software

Operating systems
We do not recommend any specific operating system for Legal Aid Online but we do recommend that your operating system is reasonably up to date.

Of more importance is the type of browser you use. The current system has been tested using Windows Internet Explorer and Firefox . We have also recently started testing Safari and Google Chrome. In order to take full advantage of the improving features of the online system we recommend that you keep your browser reasonably up to date.

Upgrading your browser
Please note that Internet Explorer 8 is no longer supported. To upgrade to a supported version, please download any of the following browsers:

  • Internet Explorer 9 – Only supported on Windows 7 and above with TLSv1.2 enabled
  • Internet Explorer 11 – latest and also fastest version available of Internet Explorer
  • Firefox v27 and above – good for all platforms
  • Chrome v30 and above – good for all platforms
  • Safari v7 and above – good for all platforms

Connection to the internet

You must have a connection to the internet. We recommend that you have at least a 2Mb broadband connection to fully utilise the system.

Creating additional Legal Aid Online administrators

You are allowed more than one firm administrator on Legal Aid Online if you decide it is necessary due to workload or office requirements.

LAOL Administrators:

  • create and remove users
  • ensure users have access to relevant online training modules
  • administer passwords.

We recommend you limit their number as a security measure.

To have an additional administrator set up, please use the option on our contact us page.

Your current firm administrator can edit their login access if you decide to do this.