Legal Aid Online

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All solicitor updates

Automation of processing overpayments for solicitor accounts

24 February 2025

We are automating our process for the recovery of overpayments from March 2025 for better efficiency for both our account holders and finance administrators.

Civil

FAQs: Start and Stop times – civil and children’s accounts

19 February 2025

Clarity on queries raised in webinar sessions when Start & Stop times for time-based work items in Civil & Children’s accounts were introduced December 2024.

All solicitor updates

LAOL downtime scheduled: Friday 3 January, 5.30pm

27 December 2024

Access to Legal Aid Online (LAOL) will be unavailable Friday 3 January from 5.30pm until 8am on Saturday 4 January for essential maintenance and upgrades.

All solicitor updates

LAOL: improvements to our online system

7 August 2024

This update is to inform you of system enhancements made to Legal Aid Online (LAOL) and further improvements planned for the autumn

Legal Aid Online

LAOL downtime scheduled: Monday 17 June, 5.30pm-7pm

10 June 2024

Access to Legal Aid Online (LAOL) will be unavailable from 5.30pm to 7pm on Monday 17 June for deployment and upgrades.

Legal Aid Online

LAOL downtime scheduled: Tuesday 30 April, 5.30pm-7pm

22 April 2024

Access to Legal Aid Online (LAOL) will be unavailable from 5.30pm to 7pm on Tuesday 30 April for deployment and upgrades.

Legal Aid Online

LAOL downtime scheduled: Friday 22 September, 5.30pm

31 August 2023

Access to Legal Aid Online (LAOL) will be unavailable from 5.30pm on Friday 22 September until 7am on Saturday 23 September for deployment and upgrades.

All solicitor updates

LAOL downtime scheduled: Friday 28 April, 5:30pm

24 April 2023

Access to Legal Aid Online (LAOL) will be unavailable from 5:30pm on Friday 28 April until 7am on Saturday 29 April to allow for deployment and upgrades.

Legal Aid Online

Legal Aid Online: system unavailable 9-11pm on 1 February

31 January 2023

The online system will be system unavailable between 9-11pm tonight to allow us to implement bug fixes

Legal Aid Online

Legal Aid Online: Monday 28 November update

28 November 2022

Following upgrade work to Legal Aid Online (LAOL), we have listed the below fixes that were deployed and ongoing issues to be resolved.