Corporate Plan 2020-23

We have published our new three year Corporate Plan today.

The early part of the plan considers the future shape of our organisation in the aftermath of Covid-19 and how we will  deliver our services in a way that is responsive to people’s needs and resilient to the impacts of operational constraints and future social, economic and technological change.

Central to the 2020-23 plan are a number of important building blocks:

  • Our vision: that the people of Scotland are confident that we provide fair and transparent access to funding for services that support the exercise and protection of their rights
  • Our mission: what we are here to do
  • Our corporate values and principles: how we shape our behaviour and actions. These will be built into both our day to day work and the specific activity we deliver as part of this plan
  • Our strategic objectives: what we will do to achieve our vision.

See a summary of the Corporate Plan 2020-23 and download the full plan (PDF).

For more information, please contact: Andrew McIntosh, Corporate Support Manager E:

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