https://www.slab.org.uk/solicitors/training-e-learning-and-laol/legal-aid-online-ongoing-issues-and-workarounds/
https://www.slab.org.uk/solicitors/training-e-learning-and-laol/legal-aid-online-ongoing-issues-and-workarounds/
Please keep referring to this page if you have any issues.
It will show:
Reporting issues: If your issue is not listed, please report it to the online Helpdesk at online@slab.org.uk
Our news updates give details on fixes deployed:
We had an incident on Legal Aid Online on Tuesday 21 November 2023, where one of the user accounts was compromised and their notifications became visible to other users.
We have reported this incident to the ICO and informed the affected user of the incident.
There was no risk to any other user accounts and we have taken steps to stop this happening again in future.
The list below gives the ongoing issues and changes that are currently being worked on, with workaround options when using the system if available.
| Type | Issue | Workaround |
| iMac, iPad issues using Safari | Can’t open the PDF for remittance slips using Safari | Please see the guidance below this table or use this external guidance on how to allow pop-ups in Safari on iPhone, iPad and Mac |
| Payment request attachments | No option for attachments on Payment Requests | Working on solution – please use old view in the meantime |
| Notifications | Counter showing +3 and not counting down | Working on solution |
| Updating correspondence address or representative details fron New View case | When updating these the system sometimes gives an error | If you need to make changes, use the dustbin icon to delete the current entry and then the + icon to input new entry |
On iPhone and iPad, you cannot currently specify which sites you want to allow pop-ups for.
It’s a global setting that you can enable or disable. The best option to allow pop-ups for a particular site is to turn off the setting, visit the website you want to see the pop-ups for, and then turn the setting back on.
When you finish visiting the site whose pop-ups you want to see, you should strongly consider turning the Block Pop-ups setting back on. Otherwise, you could end up inundated with ads or even unsafe pop-ups on your device.