Legal Aid Online: news, ongoing issues and workarounds

We will update this page whenever necessary, including when carrying out implementations.

Please keep referring to this page if you have any issues.

It will show:

  • news updates
  • anything we are aware of that is not working as it should
  • and workarounds to address the issue(s).

Reporting issues: If your issue is not listed, please report it to the online Helpdesk at

News updates

Fixes deployed

Our news updates give details on fixes deployed:

Ongoing issues

The list below gives the ongoing issues and changes that are currently being worked on, with workaround options when using the system if available.

Type Issue Workaround
iMac, iPad issues using Safari Can’t open the PDF for remittance slips using Safari Please see the guidance below this table or use this external guidance on how to allow pop-ups in Safari on iPhone, iPad and Mac
Payment request attachments No option for attachments on Payment Requests Working on solution – please use old view in the meantime
Notifications Counter showing +3 and not counting down Working on solution
Updating correspondence address or representative details fron New View case When updating these the system sometimes gives an error If you need to make changes, use the dustbin icon to delete the current entry and then the + icon to input new entry

Guidance on how to allow pop-ups in Safari on iPhone, iPad and Mac

On iPhone and iPad, you cannot currently specify which sites you want to allow pop-ups for.

It’s a global setting that you can enable or disable. The best option to allow pop-ups for a particular site is to turn off the setting, visit the website you want to see the pop-ups for, and then turn the setting back on.

 allow pop-ups in Safari on iPhone, iPad and Mac

When you finish visiting the site whose pop-ups you want to see, you should strongly consider turning the Block Pop-ups setting back on. Otherwise, you could end up inundated with ads or even unsafe pop-ups on your device.