In assessing your client’s disposable income and disposable capital, you are required to have regard to guidance provided by us [Schedule 2, paragraph 2A of The Advice and Assistance (Scotland) Regulations 1996].
The purpose of this guidance is to help you comply with the regulations so that the advice and assistance is appropriately provided and we are in a position to pay your account.
Attached to these guidelines is a model mandate which can be used to obtain a clients’ authorisation to allow you to contact employers, banks, DWP etc. if they do not provide you with adequate verification themselves.
Any contribution payable is based on your client’s disposable income and verification is equally important for the purpose of identifying the level of a contribution.
In assessing your client’s financial eligibility, you must:
Confirm the level of capital
In circumstances where we decide that advice and assistance should not have been provided to your client, we can withhold or recover payment.
We are not able to pay accounts for work done where you have not correctly applied the statutory tests.
In establishing eligibility, you should:
You cannot charge for any time or work involved in getting this information, assessing financial eligibility or writing for verification, whether at the time or during the course of the provision of A&A.
Advice and assistance application procedures
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