How legal aid works

A diagram showing a breakdown of the sources of help and assistance available (Judicare, Client Legal Services, Non-legal advice sources, Grant Funding), and how if Judicare or Client Legal Services is the best option, the legal aid process is for the solicitor taking on the case to apply for legal aid, demonstrating client eligibility, to deliver advice, assistance, assistance by way of representation and/or legal aid.

  • What is legal aid?
  • What does SLAB do?
  • How the system works
  • Our Vision, Purpose and Values

Our Corporate Objectives

Our Corporate Objectives sit under three main themes:
 Our three core objective themes. 1. Service. Delivering fewer, better interactions that people can trust. 2. People. Having the right workforce, with the right skills, supported to deliver change. 3. The Future. Shaping legal aid so it remains relevant, effective and trusted.

What do the themes mean?

Service

This theme is about improving the quality, consistency and impact of the services that we are responsible for delivering. This includes clearer processes, better insights into customer needs and experiences, and a greater focus on simplicity, automation and data-driven decision-making.

People

Our people are our most valuable resource and key to delivering service. We will invest in development, wellbeing and leadership capability. We will also carry out workforce planning so that we have the right people in the right roles for the future.

We want everyone to be supported to ensure our people are equipped, adaptable, skilled in the right ways, and the best that they can be.

The Future

We are an organisation that believes strongly in the difference that legal aid funded services can make to people’s lives.

We will play an active role in shaping a modernised legal aid system. Working collaboratively with others, we will inform legal aid reform, contribute to wider justice system improvements, and ensure we remain a trusted expert voice.

Downloads

File Type Size
Framework document 380 KB | 21 March 2019 PDF 380 KB
Standing Orders 307 KB | 10 December 2025 PDF 307 KB