Legal Aid Online: post-deployment progress and ongoing issues

The system implementation on 1 October involved significant changes being made to Legal Aid Online (LAOL).

We are extremely appreciative of the profession’s willingness to work with us to identify and resolve issues as they arose.

This has helped immensely and we would like to thank solicitors for their cooperation and patience in dealing with the disruption and inconvenience caused.

Ongoing issues

If you experience any issues on LAOL please refer to the Legal Aid Online: ongoing issues and workarounds page.

This shows anything we are aware of that is not working as it should – and workarounds to address the issue(s).

If your issue is not listed, please report it to the online Helpdesk at

Help with user testing

We believe we have resolved all the major issues following the deployment but recognise that there is still some work to do to ensure the service is working for you as it should.

Over the next 3-4 weeks we will be tackling the ongoing issues highlighted. We will keep you up to date on progress through the online issues page.

During this time we will be contacting firms to ask for half an hour of your time to go through the view case and gather your feedback to use in the system development.

We would really appreciate if you could please try and spare the time if asked.

We will be engaging directly with our colleagues on the Law Society of Scotland’s Legal Aid Committee. But if you have ideas about information updates and/or training for solicitors then please get in touch with us to discuss.

LAOL e-learning and online guidance

We would encourage those of you who not already done so to watch the training videos listed below, particularly the one regarding create a new case for an existing client.

These video are also on our website’s e-learning and online guidance section.

Creating a new Case:

Editing your client’s details:

Changes to View Case:

Changes to the Remittance page:

More information

Please contact the online Helpdesk at

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