Multi Factor Authentication (MFA) for users of LAOL: updates and guidance

Everyone logging into LAOL will be required to use ScotAccount – solicitors, support staff and law accountants.

ScotAccount is the Scottish Government’s secure and simple way to access our online service.

Please ensure other members of your firm are made aware of this if they don’t receive email updates from us.

The ScotAccount service is already used by a number of government services. You may already have signed up to use ScotAccount to access services such as applying for a Level 1 disclosure with Disclosure Scotland or a disclosure for the Protecting Vulnerable Groups (PVG) scheme

ScotAccount is one account which allows you to sign into a variety of services.

It will prove your identity when using our service. This will enhance the protection already on our systems.

We are aiming to implement the change towards the end of the first quarter in 2026.

Each user of Legal Aid Online should have an individual logon and password as per our terms and conditions (see Section 4)

As well as being a security risk, if different people are using the same logon details it also means we don't know who is using the system and this can cause audit issues.

Using the LAOL administration function, you can select users to have full access to your cases in the user profile section.