Solicitor updates

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Legal Aid Online

Changes to Legal Aid Online from 1 October 2022

22 September 2022

This update explains significant changes being made to our online system to create increased consistency and make LAOL easier to use

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New guidance to support launch of updated applicant equality questions

20 September 2022

Find out about why we collect equalities data and the benefits it can bring to solicitors and applicants


Office closures on day of State Funeral and solicitor payment dates

13 September 2022

The day of the state funeral will be a bank holiday and our offices will be closed.

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New accounts assessment policies and guidance published

1 September 2022

We have published the first release of policies, decision-makers’ guidance (DMG) and new or revised legal aid guidance (LAG) on accounts assessment.

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LAOL downtime scheduled: Wednesday 7 September

24 August 2022

Access to Legal Aid Online (LAOL) will be unavailable 7pm-9pm on Wednesday 7 September to allow for essential upgrade maintenance.

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Response to accounts consultation published

18 August 2022

We have published the outcomes from our consultation on accounts assessment policies

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Consultation launched about approval for unusual work in civil legal aid cases

1 August 2022

Seeking the views of the profession in a consultation on how we identify ‘unusual’ requests to approve civil legal aid work of an unusual nature.

Legal Aid Online

LAOL downtime scheduled: Thursday 4 August

20 July 2022

Access to Legal Aid Online (LAOL) will be unavailable 7pm-9pm on Thursday 4 August to allow for essential upgrade maintenance.


New Advice and Assistance out of hours helpline number

22 June 2022

We have changed the number to ring for the out of hours Advice and Assistance. Please note that from 31 July, the mobile phone number will be withdrawn.

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Helping our customers with communication support needs

17 June 2022

As part of our public sector equality duty we have improved access to legal assistance for service users requiring additional communications support.